At Softcruise Technologies Private Limited, we take your privacy seriously. This document explains what kind of information Softcruise collects and stores, including Personally Identifiable Information (data that can be reasonably linked to a specific individual or household).

The words "we" or "us" or “our" “Company” or “Softcruise” as used here in, refer to the company Softcruise Technologies Private Limited and/or any permitted assignees. The words "you" or "your" or "user" as used here in the privacy policy refer to all individuals and/or entities accessing or using the Website for any reason. This privacy policy ("Privacy Policy") is our commitment with respect to online privacy and we recognises and fulfils appropriate protection & management of Personal Information as shared by you with us. The Privacy Policy applies to our Services available under the domain (here in after referred to as the "Website"). By visiting the Website you agree to be bound by this Privacy Policy and other policies. If you do not agree please do not use or access the website. This Privacy Policy describes the information, as part of the normal operation of our Services; we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about the Website, Services and our practices so that you can make informed decisions. By accepting the Privacy Policy and the Terms of Use, which prescribes Terms of Use for use of Website or availing Services, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Terms of Use and the terms not defined here, have there meanings ascribed to in the Terms of Use. This Privacy Policy and Terms of Use are effective upon your visit of Website. We encourage you read the terms of the Privacy Policy and the Terms of Use entirety before you use the Website. We are committed to respect your online privacy and recognise your need for suitable protection and management of any personally identifiable information ("Personal Information") you share with us. We are committed to protecting the privacy of our users, and strives to provide a safe, secure user experience. This Privacy Statement sets forth the online data collection and usage policies and practices that apply to this website.

  1. Be transparent about the different types of information we collect and how we use them.
  2. Ask your permission before sharing your Personally Identifiable Information with third parties for purposes other than to provide Softcruise’s services, and to do so only when we think they will provide you with a welcome additional service.
  3. Use best – in – class data security tools to keep your data safe and protect the Softcruise service from unauthorized access.
  4. By using this service, you agree to allow us to collect and process information as described below. If you have any questions, please contact us at call at the phone number listed on

Information input during setup: When you order the Softcruise Service, you’ll be asked several questions about your schedule to help create an initial program of tracking your assets. Answering these questions helps us to set up an initial program that will keep you informed about your asset.

User defined place marks and points of interest: In order for us to provide you with location based alerts, you will be asked to identify areas called as place marks or points of interest when you want to know if an asset entered or exited the area.

User provided information of followers such as friends, co–workers, and family: We ask you contact information of other individuals whom you want to share your asset location with. This may include mobile phone, email address, twitter handle, facebook name and others.

Environmental data from Softcruise’s sensors: We collect data from several sensors built into the Softcruise tracking device. These sensors collect data such as location, motion, battery life and more. They can also sense when it is moving. By recording this information, the Softcruise can provide you with accurate location information of your asset.

Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with Softcruise, we record your Softcruise model and serial number, software version, and technical information such as battery charge level, TCP packet load, cell phone provider information.

Order related information: We collect your personal information and payment information to the extent that is needed to process the order.


To access your Softcruise Platform over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the Softcruise will ask for your login and password information to the Softcruise application. It will save this, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with Softcruise servers and download software updates.

Once connected to your Wi-Fi network, your Softcruise regularly uploads to Softcruise cloud servers the data mentioned to provide you with the service.

Additionally, when you create a Softcruise Account, we collect and store your email address. From that point forward, your email address is used for communications from Softcruise.

Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or Softcruise device contacts our servers. These log files are used for troubleshooting and are stored on our cloud servers.


We use this information to provide and improve the Softcruise Services, which will over time make you asset tracking more accurate and reliable. This includes information and recommendations about your tracking needs. We may use your email address to send you this information, or to ask you to participate in surveys about your Softcruise use. We use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose. We use industry – standard methods to keep this information safe and secure while transmitted over your home network and through the Internet to our cloud servers.


Under no circumstance do we share Personally Identifiable Information for any commercial or marketing purpose unrelated to the delivery of the Softcruise service without asking you first. Our service technicians and other Softcruise employees have supervised access to your information so they can answer your questions if you contact us for help and so they can monitor our servers for technical problems.

We may share your aggregated and anonymous information in a variety of ways, including publishing trends about usage patterns, to help us provide demand – response services and to generally improve our system. We’ve taken steps to ensure that the information cannot be linked back to you and we require our partners to keep all information in its anonymous form.

Your personal information may be collected, processed and stored by Softcruise or its service providers in the India and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions. We will disclose information to law enforcement, or to comply with other legal requests, only if provided with sufficient and appropriate legal process. If you select an outside party for the purchase, installation, or service of your Softcruise device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party.


Softcruise stores your Personally Identifiable Information on Softcruise cloud servers for as long as you remain a Softcruise customer in order to provide you with the service.

As described above, some information is stored directly on the Softcruise device. All information is encrypted and cannot easily be accessed. You can delete the information on the Softcruise device by resetting it to the defaults (using Reset in the Settings menu).

If you want to delete your Personally Identifiable Information from Softcruise servers, please call us at the phone number listed on of the way we maintain certain services, after your information is deleted, backup copies may linger for some time before they are deleted.

We hope this answers all of your questions. If you have any further questions, please contact us at


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you, such as:

In addition, when you visit our website our systems automatically collect your IP address and the type of browser that you use. When you browse our website, our systems log the Softcruise web pages that you visit.


We use cookies, which provide information to Google, who will then serve our ads to you based on your prior visit to our website. Google, may show our ads on other sites you visit on the internet. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.


We collect information you give us when you participate in an Softcruise promotion, such as a sweepstakes. Specifically, you will typically be asked to provide your name and email address, and possibly other information such as your mailing address and telephone number.

We store this information in our database and will use it to communicate with you about the promotion. We may also use this information to promote our services to you in the future, unless you inform us that you opt out from receiving such communications.

We also collect information that you give us when you request additional information about one of our services either via our website or via one of our partners through which our services are offered. (To understand what a partner of ours may do with information about you in the partner’s custody, you should check the privacy policy of that partner.)

Information we collect through these requests includes your name, phone number, and email address, and if you are seeking information on behalf of your company, the name of that company. We will use this information to provide you with details about our services, and we may use this information to promote our services to you in the future, unless you inform us that you opt out from receiving such communications.


We may retain any data you provide to us in an email inquiry, for the purpose of tracking the types of questions we receive.


Softcruise may from time to time update this privacy policy. In the event that Softcruise merges with, or is acquired by another company, a change to this privacy policy may result. Whenever a change to this policy is significant, we will place a prominent notice on this website.


By using the Products and Services you consent to the collection and use of information by the Company. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Regardless of any changes we make to our Privacy Policy, we will always use your personal information in accordance with the version of the policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.


For your convenience, this website contains links to other websites, including some websites administered by Softcruise or administered by other companies on behalf of Softcruise, as well as to websites unrelated to Softcruise. This privacy policy does not apply to these linked websites. Each website should be checked for its own privacy policy.


We do not collect sensitive personal data like; financial information such as Bank Account details or Credit Card or Debit Card or other payment related details; physical and mental or other health conditions or medical records and history; Biometric information such as finger prints, voice & facial patterns and DNA any other sensitive information which is confidential or sensitive by its nature. We do not store information of users like password of your e mail account. However, we cannot guarantee encryption or the privacy of your personal details and credit card information. When we receive your order, it is kept encrypted until we are ready to process it. We will take reasonable steps to keep the information you provide us with secure. Softcruiseuses the maximum care as is possible to ensure that all or any data / information in respect of electronic transfer of money does not fall in the wrong hands. Softcruiseshall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.


You agree and confirm that we do not rent, sell, or share Personal Information about you with other people (save with your consent) or non-affiliated companies except to provide products or Services under Terms of Use or this Privacy Policy, or under the following circumstances:

  1. To provide the Personal Information to trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information to help us communicate with you about offers from us and our marketing partners.
  2. To respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims to share Personal Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Use, or as otherwise required by law.
  3. To transfer Personal Information about you if we are acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.From time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of services purchased, etc.
  4. To transfer Personal Information about you to trusted partners, may or may not for gain, to promote certain products/services for commercial purposes, without any prior notice to you.
  5. Please remember that if you post any of your Personal Information in public areas of the Website such as in online forums or chat rooms, or in the Website's searchable resume database, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of Website.

The Company does not access, store or keep credit card data. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information. The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used.


The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-licence or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.


We protects information both online and off-line. The transmission of information, including any payment information, is encrypted and protected using Secure Sockets Layer (SSL).


If you would like to update or correct any information that you have provided to Softcruise through your use of the Softcruise services or this website, or you have suggestions for improving this privacy policy, please send an e-mail to

Name - Softcruise Technologies Private Limited

Contact in case of grievance: